Pausing or closing
Pause or permanently close your store.
Overview
If you need to pause or permanently close your store, here are your options.
Pausing your store
Pausing keeps your data intact but disables the storefront:
- Customers can't place new orders
- Your admin remains accessible
- All data is preserved
- You can reactivate at any time
Closing permanently
- Export your data — download all products, customers, orders, and files
- Cancel subscriptions — cancel via Stripe Billing Portal
- Inform customers — send a final email about the closure
- Contact support — request permanent account deletion
Warning
Account deletion is permanent and cannot be undone. Export all data before requesting deletion. There is a 30-day grace period during which we can restore your account if needed.