Account overview
Your account settings at a glance.
Overview
Manage your Katura account settings, including your profile, subscription plan, and security settings.
Your profile
Update your personal information in Settings → Profile:
- Name and email
- Profile photo — upload via the built-in photo upload tool
- Admin language — choose from 24 available languages
- Notification preferences — control which notifications you receive
Billing and subscription
Your subscription is managed through Stripe Billing. To view invoices, upgrade/downgrade your plan, or update your payment method:
- Go to Settings → Billing
- Click Manage Subscription
- You'll be redirected to Stripe's Billing Portal
- Make your changes and return to Katura
Note
Plan changes take effect immediately. Upgrades are prorated for the remainder of your billing cycle. Downgrades apply at the start of the next cycle.
Team access
Invite team members from Employees in your admin. Each team member gets their own login and role-based permissions. See Roles & Permissions for details.
Settings tree
Everything account- and tenant-scoped lives under /admin/settings. Here's the full map so you don't hunt:
| Path | Scope | What lives here |
|---|---|---|
Settings → Profile | You | Name, photo, language, notifications, sidebar layout |
Settings → Security | You | Password, 2FA, active sessions, API keys you own |
Settings → Store | Tenant | Store name, address, contact email, currency, timezone, base tax |
Settings → Branding | Tenant | Logo, favicon, theme, email header, PDF footer |
Settings → Domains | Tenant | Custom domain, SSL, redirects, www handling |
Settings → Payments | Tenant | Stripe connection, payout schedule, accepted methods |
Settings → Shipping | Tenant | Zones, rates, ShipStation, free-shipping thresholds |
Settings → Taxes | Tenant | Nexus regions, Stripe Tax toggle, exemptions |
Settings → Email | Tenant | Sender domain, transactional templates, Brevo key |
Settings → Integrations | Tenant | Shopify, Google Merchant, Meta Pixel, Slack, etc. |
Settings → Roles | Tenant | Custom roles + per-page permissions |
Settings → Compliance | Tenant | Audit retention, DPA, sub-processor list, data residency |
Settings → Developer | Tenant | API keys, webhooks, request logs |
Settings → Billing | Tenant | Plan, payment method, invoices, usage, dunning |
Billing & dunning
Subscription failures don't shut you down on the first decline. Katura uses Stripe's Smart Retries with a 14-day grace window:
- Day 0 — invoice issued, charge attempted
- Days 1, 3, 5, 7 — automatic retries, ramping reminder emails
- Day 7 — admin banner: “Payment failed, please update card”
- Day 14 — read-only mode (storefront stays live; admin gates writes)
- Day 30 — full suspension; data retained 60 more days for recovery
Inviting team members
- Go to
/admin/employees→ Invite - Enter email, select role (and department if you use the org chart)
- System emails a single-use invite link valid for 72 hours
- Invitee sets password (or signs in with Google/Microsoft if SSO is on)
- You can resend or revoke the invite from the same page
Each seat counts toward your plan. Suspended employees keep their seat by default; deactivate fully to free it up.
Exporting your data
You own your data. Settings → Data Export generates a full ZIP with products (CSV), orders (CSV + PDFs), customers (CSV), images (zipped), and a JSON snapshot of every other table. Exports run asynchronously and email you a signed download URL valid for 7 days.
Closing your account
Cancel any time from Settings → Billing → Cancel Subscription. Your store goes read-only at the end of the current billing period. Final data export is offered automatically. After 90 days of inactivity, data is permanently deleted per our retention policy.