Store policies
Set up refund, privacy, and terms policies.
Overview
Store policies (return policy, privacy policy, terms of service) are displayed during checkout and in your store footer. They're required for compliance and help build customer trust.
Setting up policies
Configure your policies in Settings → Policies:
- Return & refund policy — conditions for returns, exchange, and refund timeframes
- Privacy policy — how you collect, use, and protect customer data
- Terms of service — legal terms for using your store
- Shipping policy — delivery times, costs, and insurance details
Warning
Store policies are a legal requirement in most jurisdictions. Consult with a legal professional to ensure your policies comply with local laws, especially for GDPR (EU) and CCPA (California).
Jewelry-specific policy tips
- Clearly state your policy on custom/engraved items (often non-returnable)
- Include your appraisal and certification policy
- Describe your insurance requirements for shipping high-value items