Troubleshooting
Resolve common payment issues.
Overview
Having trouble with payments? Here are solutions to the most common issues.
Common issues
| Issue | Cause | Solution |
|---|---|---|
| Payment declined | Card issuer declined the transaction | Customer should contact their bank or try a different card |
| Checkout not loading | Stripe configuration issue | Verify your Stripe keys in Settings → Payments |
| Order shows Pending | Webhook not received | Check Stripe webhook logs in your Stripe dashboard |
| Wrong amount charged | Currency conversion or tax calculation | Review the order in Stripe dashboard for exact breakdown |
Using the Stripe dashboard
Your Stripe dashboard at dashboard.stripe.com shows every payment, refund, and dispute. Use it to investigate any payment-related issues.
Tip
Enable Stripe's email notifications for failed payments, disputes, and successful payouts so you're always informed.