Fulfilling orders
Pick, pack, and ship orders.
Overview
Once an order is placed and paid, it's time to fulfill it — pick and pack the items, generate a shipping label, and ship the order to the customer.
Fulfillment workflow
- Order received — status is Pending or Paid
- Process order — update status to Processing, pick items
- For custom orders — update to In Production while item is being made
- Pack and label — generate shipping label via ShipStation
- Ship — update to Shipped, tracking number is added
- Delivered — mark as Delivered when confirmed
Bulk fulfillment
For high-volume stores, use ShipStation's batch label generation to process multiple orders at once.
Tip
For engagement rings and high-value items, consider using insured shipping with signature confirmation. This protects both you and the customer.
Customer notifications
Customers are automatically notified via email when:
- Their order is confirmed
- Their order has shipped (with tracking link)
- Their order is delivered