Order tracking
Send tracking info and customer notifications.
Overview
Keep customers informed about their order status with automatic tracking notifications. Katura sends emails at each major status change.
Automatic notifications
| Status change | Email sent |
|---|---|
| Order placed | Order confirmation with items and total |
| Order shipped | Shipping confirmation with tracking link |
| Order delivered | Delivery confirmation |
| Order refunded | Refund confirmation with amount |
Customizing notifications
Configure which notifications are sent and customize the email templates in Settings → Notifications. You can customize the subject line, body text, and which events trigger notifications.